At BROGAA, our team has become best friends with all the leading delivery partners across the country. After all, they ensure the safety of our products reaching you. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a ’30 days return policy’ from the date of invoice. You can contact our Customer Relations helpdesk at 8810447769 within service hours or email us at firstname.lastname@example.org. We will be glad to help you with the Return claim process. We give you a variety of options to choose from- get another product, get your product replaced (this time with some style tips too, only for you) or a different product exchanged or a complete return of money in case of order cancellations.
Placing returns request through user account:
It’s fairly simple. Just follow these steps:
Login to your Account
Go to Returns tab
Click on ‘Request New Returns’
Select the Order you want to Return
Mention the reason for Order Return
Just Submit the request and you are DONE!
Your ‘Return’ will be processed post Brogaa.com approval. You will receive a confirmation email for the same
We do NOT provide return pick-up services due to various locations not covered by almost all major logistics service providers. However, in case of incorrect product delivery or any defect in the product, we do compensate for the return shipment charges by issuing a Gift Voucher worth Rs.70/- applicable on the entire BROGAA catalog and can be used as a payment option at the time of checkout (Voucher Validity: 30 days from the date of issue)
Note: Gift Voucher will NOT be issued for items purchased under any offer, promotion and clearance sale.
If you have chosen the first option, we will process your refund as soon as we receive the product at our warehouse. Not making you wait for long, we will take only 7 to 10 working days to refund the amount
If you have bought the product on its MRP, 100 % of the refund will be processed in the same payment mode except for the Cash on Delivery mode
If you have paid us through your credit card, we will make sure you get the refund amount within 7 days of the product QC clearance at our warehouse
If you purchased using COD, 100% of the refund will be in form of a Full Value Gift Voucher within 7 days (Voucher Validity: 30 days from the date of issue)
Returns / exchange process:
As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand new shoes to reach your door.
Replacement / exchange / refund validity:
In order to receive a new pair of the shoes, we request you not to expose it to your feet and go around hurling it if you come across a politician. Restore tags attached and the original packing.
As soon we receive the product back at our warehouse, our team puts a magnifying glass to use on the shoes and declares whether it is suitable for refund. In case of any rejected refund claims, we ship the product back to you.
In case you are sending the shoe back to us (though we hope in the right spirit), we suggest you to use a reliable service that offers complete shipment tracking
You can address the return shipment to our address- Brogaa Shoes, Near CNG Pump, opposite Shashikant Sharma Park, Gijhore, Sector-53, Noida, Uttar Pradesh – 201301
For items that you bought on discount or from the sale, the refund will be in form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.
We request you not to return shoes with your visible foot impressions on them. Keep them away from any damage and dust. We will be unable to process your refund or exchange of money if the shoes returned are found to have a grass root stuck on to it
In case of damaged items, please inform our Customer Relations service help desk within 48 hours of receipt.